We no longer have vehicles available to view or purchase.
Car Giant is closed for retail sales however, we have a department to support customers who have purchased a vehicle from us. Please use the information below to direct your enquiry to the correct team.
Where to get support
Data and accessibility support
For data protection requests or help accessing information, please see the Data and accessibility support section below.
Warranty or insurance products
For claims or complaints about a Car Giant Warranty or Mechanical Breakdown Insurance, please see the Warranty or insurance products section below.
Existing finance agreements
For questions about settlement figures, balances, payments, direct debits, arrears, voluntary termination or ending your agreement, please see the Existing finance agreements note below.
Motor finance commission complaints
For complaints about motor finance commission, including commission disclosure or how your interest rate was set, please see the Motor finance commission complaints section below.
Aftersales support
For aftersales issues or complaints relating to a vehicle purchased from Car Giant, please see the Aftersales support section below.
Data and accessibility support
Data protection and erasure requests
As part of Car Giant closing for retail sales, we have reviewed the customer data we hold. Information that we no longer need to keep has been, or will be, securely deleted.
This includes:
- All MyGarage accounts
- Customer details relating to vehicles purchased more than 7 years ago, where Car Giant did not arrange a finance agreement
- Customer records where no vehicle was purchased
We still need to retain some information where there is a legal, regulatory, tax, complaints or claims reason to do so. This includes:
- Records relating to vehicles purchased within the last 7 years
- Records we need to keep for HMRC purposes and for responding to or defending legal claims or complaints
- Records relating to vehicles purchased using finance where Car Giant acted as the credit broker, including finance arrangement information where we still hold it
Some finance-related records must be retained until May 2031 because of FCA requirements relating to motor finance commission complaints.
You can still ask us to erase your personal data. However, if the information has already been deleted, there may be no further data for us to erase. If we are required to retain information for legal, regulatory, tax, complaints or claims reasons, we may not be able to delete it at this stage. If that applies, we will explain what information we need to keep and why.
Accessibility support
If you have difficulty using our website or need assistance accessing information, please call us by telephone on 020 8969 5511 and select the relevant options from the phone menu.
Add-ons: Cargiant Warranty and Mechanical Breakdown Insurance
If you purchased an add-on product with your vehicle, the type of product you bought depends on when you placed your deposit.
If you are unsure which product you purchased, please refer to the policy or warranty documents that were issued to you at the time of sale. These documents were sent to the email address you provided when purchasing your vehicle and contain details of the cover, claims process and complaints procedure.
Claims
Both the Cargiant Warranty and Cargiant Mechanical Breakdown Insurance are administered by Spectrum Insurance Services Ltd.
If you need to make a claim, please contact Spectrum before any repair work starts. Repairs may not be covered if they are carried out before Spectrum has authorised them.
Telephone: 0114 553 6000
Email: [email protected]
Claims portal: https://spectrumcover.co.uk/claim-form
Complaints
If your complaint is about the Mechanical Breakdown Insurance policy itself, including the policy terms, exclusions, cover provided, or a declined claim, please contact Spectrum Insurance Services Ltd.
Telephone: 0114 553 6001
Email: [email protected]
Address: Spectrum Insurance Services Ltd, Westthorpe Business Innovation Centre, Killamarsh, S21 1TZ
Cargiant arranged Mechanical Breakdown Insurance as an Appointed Representative of Ten Insurance Services Limited. This means that, if your complaint is about the sale or arrangement of the Mechanical Breakdown Insurance, you can also contact Ten Insurance Services Limited.
If your complaint is about how the Cargiant Mechanical Breakdown Insurance was sold or arranged, please contact Cargiant Customer Service in the first instance using the Aftersales support details below.
Telephone: 01844 340 210
Email: [email protected]
Opening hours: Monday to Friday, 9am to 5:30pm
Address: Ten Insurance Services Limited, Hanover House, Charlotte Street, Manchester, M1 4FD
Existing finance agreements
If your query relates to an existing finance agreement, including a settlement figure, outstanding balance, monthly payments, direct debits, arrears, voluntary termination, or ending your agreement, please contact the finance company named on your agreement.
Car Giant may have arranged finance as a credit broker, but your ongoing finance agreement is managed by the finance company, not by Car Giant. We are not able to provide settlement figures, amend payment arrangements, manage direct debits, or deal with the ongoing administration of your finance agreement.
You should be able to find your finance company’s contact details on your finance agreement, welcome documents, emails, statements, or online finance account.
If your query is instead about a motor finance commission complaint, including how commission was disclosed or how your interest rate was set, please refer to the motor finance commission section below.
Motor finance commission complaints
If your complaint relates to motor finance commission, including how commission was disclosed or how your interest rate was set, please use our dedicated Motor Finance Commission Enquiry page.
You can also refer to our Motor Finance Commission Complaints Procedure, which explains how these complaints are handled and the relevant timeframes.
Aftersales issues and complaints
If you have an aftersales issue or complaint relating to a vehicle purchased from Car Giant, please contact our Customer Service team.
To help us review your enquiry quickly, please include:
- Your full name and contact details
- Vehicle registration number
- Date of purchase and current mileage
- A clear description of the issue
- Relevant photos, videos, documents or invoices
Address: 44 Hythe Road, London, NW10 6RS
Email: [email protected]
Telephone: 02089647577 and choose option 3