Welcome to
Citizens Advice North East Kent
We provide free, confidential and impartial advice to people of Canterbury district, Swale and Thanet. Whatever your problem, our goal is to help you find a way forward.
We are the new advice charity covering Canterbury district, Swale and Thanet
We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
Our goal is to help everyone find a way forward, whatever problem they face.
We’re an independent charity and part of the Citizens Advice network across England and Wales.
You can get advice from us in person, by phone, by email, or search for advice online.
How Can We Help You?
Advice on general issues including benefits, housing, employment, consumer, relationships, discrimination, healthcare, and education.
Debt can happen to anyone for a variety of reasons. Our priority is providing a supportive space where we focus on helping you regain control of your finances. Find out more.
Whether you’re struggling with fuel debt or need help with meters and billing, we offer the tools and support to keep your home warm, safe, and affordable. Find out more.
We provide referrals for food and fuel vouchers for those in financial crisis. We’ll guide you through the eligibility process and review your full financial situation to identify any additional help available.
Specialist Macmillan advice for people, carers and their families in the South East who are affected by cancer. Find out more.
Our Local Impact in 2025
12,500 clients
supported by our professionally trained advisers
£610,000
debt written off to help clients get back on track
48,000 issues
dealt with on behalf of clients on a range of topics
£270,000
savings to local authorities due to our intervention
Volunteer With Us
Volunteers make up around two-thirds of our workforce. We wouldn’t be able to provide such a vital free advice service without them.
There are a number of volunteer roles including advisers, receptionists, administrators, campaigners, fundraisers and trustees.