Frasers Group Financial Services Limited
Reference number: 311908
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
Frasers Group Financial Services Ltd, Express House, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB, United Kingdom
- Frasers Plus
Company details
From the company's Companies House record.
- Company number
- 00718151
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 16 March 1962 (64 years old)
- Registered office
- Express House Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB, United Kingdom
- Nature of business
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- Retail sale via mail order houses or via Internet (SIC 47910)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Robert Stephen Palmer | Director | Mar 1957 | 5 Apr 2022 |
| Michael Gerard Torpey | Director | Apr 1959 | 5 Jul 2022 |
| David Edward Twigg | Director | Apr 1976 | 1 Feb 2023 |
| Paul Robert Kendrick | Director | Jul 1967 | 20 Nov 2023 |
Activities and protection
What they can do, and how you are protected
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Sell or arrange insurance FSCS may applyEligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (6 permissions)
- Arranging (bringing about) deals in investments
- Assisting in the administration and performance of a contract of insurance
- Dealing in investments as agent
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Making arrangements with a view to transactions in investments
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Previously registered as
The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Express Gifts Ltd
- Studio Retail Limited
Names it no longer trades under
This firm has retired 4 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.
Show the retired names
- Ace
- Miller Fundraising
- Studio
- Webb Ivory
Complaints record
In January–June 2025, the Financial Ombudsman Service received 101 new complaints about this firm, and upheld 26% of the ones it decided.
That is below the 31% median for the firms the Ombudsman reports on.
- Banking and credit 101
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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Common questions