Metro Bank PLC

Reference number: 488982

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Scammers have impersonated this firm. The FCA has published 1 warning naming the fake phone numbers, emails and websites they used. See the warnings →

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • RateSetter

Company details

From the company's Companies House record.

Concerns on the company record

  • Accounts are overdue at Companies House.
Company number
06419578
Company status
Active
Company type
Public limited company
Incorporated
6 November 2007 (18 years old)
Registered office
One, Southampton Row, London, WC1B 5HA, England
Nature of business
  • Banks (SIC 64191)

Current directors and secretaries

Name Role Born Appointed
Catherine Ann Brown Director Mar 1966 1 Oct 2018
Pavandeep Paul Thandi Director Feb 1966 1 Jan 2019
Michael Gerard Torpey Director Apr 1959 1 Sep 2019
Daniel Sweeney Frumkin Director Jun 1964 1 Jan 2020
Robert Sharpe Director Feb 1949 1 Nov 2020
Dorita Gilinski Director Oct 1989 26 Sep 2022
Cristina Alba Ochoa Director Aug 1973 10 Jun 2024
Jaime Gilinski Bacal Director Dec 1957 2 Sep 2024
Marc Stephen Page Director Dec 1973 12 Nov 2024
Paul Jonathan Coby Director Oct 1955 30 Dec 2024
Catherine Martina Doran Director Sep 1956 1 Jan 2026
Ivan Duque Marquez Director Aug 1976 1 Jul 2026
Jacobo Domecq Gomez Director Jul 1975 1 Jul 2026
Clare Gilligan Secretary Not published 31 Jul 2023

Check on the FCA register → Report a scam →

Warning

Scammers have impersonated this firm

Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.

Fake phone numbers (1)
  • +48168881112
Fake email addresses (2)
  • introducer.services@metrobanking.co.uk
  • investorenquiries@metrobanking.co.uk
Fake websites (1)
  • metrobanking.co.uk
The FCA warning these came from

Scammers change these details often. Always check the live FCA warning.

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Advise on or arrange mortgages FSCS may apply
    Mortgage advice and arranging may be FSCS-covered, up to the limit that applies.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (16 permissions)
  • Accepting Deposits
  • Acting as a CBTL administrator
  • Acting as a CBTL advisor
  • Acting as a CBTL lender
  • Administering a regulated mortgage contract
  • Advising on regulated mortgage contracts
  • Arranging (bringing about) deals in investments
  • Arranging (bringing about) regulated mortgage contracts
  • Credit Broking
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Entering into a regulated mortgage contract as lender
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to regulated mortgage contracts
  • Making arrangements with a view to transactions in investments

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

Action taken against them, and what customers complained about

3 fines between 2021 and 2024, £22.05m across 2 of the 3 that state an amount. This is part of the official register record and is worth reviewing before going ahead.

  • Fined £16.68m on 12 November 2024
    On 12 November 2024, the FCA imposed a financial penalty on Metro Bank Plc. The reason for this action is because Metro Bank Plc breached Principle 3 of the FCA's Principles for Businesses between 6 June 2016 and 17 December 2020. The Authority imposed a financial penalty of £16,675,200. A copy of the Final Notice is displayed on the FCA's website.

    Read the FCA notice →

  • Fined on 26 December 2022
    On 10 November 2022, the FCA decided to impose a financial penalty on Metro Bank Plc. The reason for this action is because Metro Bank Plc failed to comply with Listing Rule 1.3.3 in 24 October 2018. This matter has not been referred by Metro Bank Plc to the Upper Tribunal. The FCA’s findings and proposed action are therefore final. The FCA’s Final Notice was issued on 8 December and a copy of the Final Notice is displayed on the FCA’s web site.

    Read the FCA notice →

  • Fined £5.38m on 21 December 2021
    “On 21 December 2021, the PRA issued a Final Notice to Metro Bank plc (“Metro Bank”). For the reasons given in the Final Notice, the PRA imposed a financial penalty of £5,376,000. Metro Bank agreed to settle during the Discount Stage of the PRA’s investigation. As a result, Metro Bank qualified for a 30% settlement discount under the PRA Settlement Policy. Were it not for this discount, the PRA would have imposed a financial penalty of £7,680,000. The PRA’s action took effect on 21 December 2021. A copy of the Final Notice can be found on the Bank of England’s website and can be accessed here ”.

Names it no longer trades under

This firm has retired 2 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • Metro Bank Private Bank
  • Metro Private Bank

Complaints record

In January–June 2025, the Financial Ombudsman Service received 448 new complaints about this firm, and upheld 30% of the ones it decided.

That is about typical: the median across the firms the Ombudsman reports on is 31%.

  • Banking and credit 430
  • Mortgages 15
  • Investments 2

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is Metro Bank PLC FCA authorised?
Yes, Metro Bank PLC (FRN 488982) is authorised by the FCA to carry out regulated activities.
Is my money safe with Metro Bank?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Metro Bank to the Financial Ombudsman Service, free of charge.
Is Metro Bank a scam or clone?
Metro Bank is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Metro Bank's Firm Reference Number (FRN)?
Metro Bank's FRN is 488982. You can verify it on the FCA register.