Hope Macy Ltd

Limits on what they may do

• Helpbot Limited has agreed to the imposition of a requirement to adhere to customer protections.

  1. Helpbot Limited (the “Firm”) applies for the imposition of a requirement under Regulation 8(c) of the PSR 2017 in the terms set out below. 2. The following definitions apply: “Customer” means a customer of the Firm; “Customer’s Information” means information about one or more payment accounts held by the Customer with one or more payment service provider; “Customer Protections” has the meaning given in paragraph 3; The “Firm” means Helpbot Limited; “Third Party” means a person appointed by a Customer as a third party to whom the Customer’s Information may be disclosed. 3. The Firm shall maintain and take reasonable steps to comply with systems, controls and processes for the purpose of protecting customers from the risk that a Third Party acts inappropriately in respect of the Customer’s Information (the “Customer Protections”). The Customer Protections must be of a kind approved by the Authority in writing. 4. The requirement takes effect immediately and shall continue in effect unless and until it is removed by the Authority. 5. For the avoidance of any doubt, compliance with this requirement may not be sufficient to achieve compliance with the Firm’s regulatory obligations. Nothing in this requirement is to be treated as reducing the level of protection for customers that the Firm should have in place in order to meet its legal and regulatory obligations. 6. If the Firm wishes to alter any of the Customer Protections, it may do so if the Authority first approves the alteration in writing. For the avoidance of doubt, the Firm does not need prior approval for the use of systems, controls and processes which provide Customers with additional protection to the Customer Protections.