Aldermore Bank Plc
Reference number: 204503
Instant download
Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
-
Verified website
-
Verified phone number
-
Verified address
Aldermore, Apex Plaza, Forbury Road, Reading, Berkshire, RG1 1AX, United Kingdom
- Octane Capital
Company details
From the company's Companies House record.
- Company number
- 00947662
- Company status
- Active
- Company type
- Public limited company
- Incorporated
- 10 February 1969 (57 years old)
- Registered office
- Apex Plaza, Forbury Road, Reading, RG1 1AX
- Nature of business
-
- Banks (SIC 64191)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Patrick Noel Butler | Director | Dec 1960 | 1 Jan 2018 |
| Desmond Edward Crowley | Director | Oct 1959 | 1 May 2020 |
| Rosemary Carol Murray | Director | Jan 1965 | 1 Aug 2021 |
| Ruth Anna Handcock | Director | Feb 1980 | 1 Oct 2021 |
| Markos George Davias | Director | Apr 1981 | 1 Apr 2024 |
| Mary Seemane Vilakazi | Director | Aug 1977 | 1 Apr 2024 |
| Alasdair Bruce Lenman | Director | Dec 1969 | 1 Jul 2024 |
| Louise Jeanette Britnell | Director | May 1979 | 15 Sep 2025 |
| Rajendra Makanjee | Director | Jan 1964 | 3 Nov 2025 |
| Paul Joseph Lawrence | Director | Mar 1961 | 1 Dec 2025 |
| Adrian John Sainsbury | Director | Mar 1968 | 9 Apr 2026 |
| Melissa Conway | Secretary | Not published | 1 Mar 2023 |
| David Jonathan Hughes | Secretary | Not published | 1 Jan 2024 |
Warning
Scammers have impersonated this firm
Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.
Fake websites (2)
- aldermoreibank.co.uk
- aldermoreibank.com
The FCA warning these came from
- Aldermore 20 August 2019
Scammers change these details often. Always check the live FCA warning.
Activities and protection
What they can do, and how you are protected
- Hold or safeguard your money FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Give regulated advice FSCS may applyA claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Advise on or arrange mortgages FSCS may applyMortgage advice and arranging may be FSCS-covered, up to the limit that applies.
- Lend or arrange credit · Hire out goods to consumers No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (18 permissions)
- Accepting Deposits
- Acting as a CBTL administrator
- Acting as a CBTL advisor
- Acting as a CBTL lender
- Administering a regulated mortgage contract
- Advising on regulated mortgage contracts
- Arranging (bringing about) regulated mortgage contracts
- Credit Broking
- Dealing in investments as principal
- Debt Adjusting
- Debt-counselling
- Entering into a regulated mortgage contract as lender
- Entering into Regulated Consumer Hire Agreements as owner
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising or having the right to exercise the owner's rights and duties under a regulated consumer hire agreement
- Making arrangements with a view to regulated mortgage contracts
- Making arrangements with a view to transactions in investments
Limits on what they may do
-
Not permitted to canvass off trade premises
The firm is not permitted to canvass regulated borrower-lender-supplier agreements or regulated consumer hire agreements off trade premises
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Previously registered as
The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Ruffler Bank Plc
Names it no longer trades under
This firm has retired 2 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.
Show the retired names
- Absolute Invoice Finance
- Aldermore Bank Plc T/A Absolute Invoice Finance
Complaints record
In January–June 2025, the Financial Ombudsman Service received 65 new complaints about this firm, and upheld 40% of the ones it decided.
That is above the 31% median for the firms the Ombudsman reports on.
- Banking and credit 35
- Mortgages 30
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
Download this page as a PDF report
£5 for a clean, timestamped copy you can keep, file or send on. It also helps keep the site free to use and free of ads.
Instant download
Common questions