AMERICAN INTERNATIONAL GROUP UK LIMITED

Reference number: 781109

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as 4 other names
  • AIG Direct
  • AIG UK
  • Direct Car Excess Insurance
  • Lex London

Company details

From the company's Companies House record.

Company number
10737370
Company status
Active
Company type
Private limited company
Incorporated
24 April 2017 (9 years old)
Registered office
The Aig Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom
Nature of business
  • Non-life insurance (SIC 65120)

Current directors and secretaries

Name Role Born Appointed
David William Smith Director Aug 1959 1 Jan 2020
Penelope Margaret Shaw Director Aug 1975 1 Jun 2020
Jon Lawton Hancock Director Dec 1965 14 Dec 2020
Naval Kapoor Director May 1974 6 Mar 2023
Patrick Joseph Robert Snowball Director Jun 1950 18 Mar 2024
Christopher John Roland Rash Director Jul 1964 24 Mar 2025
Jane Susannah Leach Director May 1966 24 Mar 2025
Karine Guerin Secretary Not published 10 Dec 2025

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (11 permissions)
  • Accepting Deposits
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Advising on P2P agreements
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Carrying out contracts of insurance
  • Credit Broking
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Effecting contracts of insurance
  • Making arrangements with a view to transactions in investments

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • AIG NewCo Limited

Names it no longer trades under

This firm has retired 2 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • Chartis
  • Chartis Direct

Complaints record

In January–June 2025, the Financial Ombudsman Service received 61 new complaints about this firm, and upheld 22% of the ones it decided.

That is below the 31% median for the firms the Ombudsman reports on.

  • Insurance 61

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is AMERICAN INTERNATIONAL GROUP UK LIMITED FCA authorised?
Yes, AMERICAN INTERNATIONAL GROUP UK LIMITED (FRN 781109) is authorised by the FCA to carry out regulated activities.
Is my money safe with AMERICAN INTERNATIONAL GROUP UK?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about AMERICAN INTERNATIONAL GROUP UK to the Financial Ombudsman Service, free of charge.
Is AMERICAN INTERNATIONAL GROUP UK a scam or clone?
AMERICAN INTERNATIONAL GROUP UK is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is AMERICAN INTERNATIONAL GROUP UK's Firm Reference Number (FRN)?
AMERICAN INTERNATIONAL GROUP UK's FRN is 781109. You can verify it on the FCA register.