Bitpanda Custody Ltd

Reference number: 928556

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On the register, but not FCA authorised

This firm is registered with the FCA for anti-money-laundering checks only, which is how cryptoasset firms are registered. That is not authorisation: the FCA does not oversee how it treats customers, and FSCS protection does not apply.

What does this mean?
  • Some businesses are required by law to have an anti-money-laundering supervisor. For this kind of business that supervisor is the FCA, and the registration is the only reason the firm appears on the FCA register.
  • What the FCA checks is narrow: that the firm identifies its customers, keeps records, and reports suspicious activity. It is the anti-crime paperwork behind a bank asking you for ID.
  • It does not check anything about you as a customer. Not whether the firm treats you fairly, not whether it is financially sound, not whether what it sells is any good. The FCA describes firms registered this way as “not authorised or subject to wider FCA regulation”.
  • So if the firm fails or treats you badly, there is no compensation to fall back on. The FCA's own position is that crypto is largely unregulated in the UK and that compensation for crypto losses is highly unlikely.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Company details

From the company's Companies House record.

Company number
11625148
Company status
Active
Company type
Private limited company
Incorporated
16 October 2018 (7 years old)
Registered office
Atlantic House, Holborn Viaduct, London, EC1A 2FG, United Kingdom
Nature of business
  • Other business support service activities not elsewhere classified (SIC 82990)

Current directors and secretaries

Name Role Born Appointed
Markus Dorner Director May 1982 2 Oct 2025
Sebastian Aigner Director Mar 1990 29 Jun 2026
SISEC LIMITED Corporate secretary Not published 16 Mar 2022

Check on the FCA register → Report a scam →

Activities and protection

What the record covers, and how you are protected

  • Money-laundering registration only
    This firm is registered for anti-money-laundering supervision only. It is not FCA-authorised. Money you hand over is not protected by the FSCS, and the Financial Ombudsman Service generally does not cover unregulated cryptoasset activity.

    Crypto: what the FCA registration means →

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Trustology Limited
  • Trustology Ltd

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Common questions

Frequently asked questions

Is Bitpanda Custody Ltd FCA authorised?
Bitpanda Custody Ltd (FRN 928556) is registered with the FCA under the Money Laundering Regulations only. That is anti-money-laundering supervision, not FCA authorisation, and the FCA does not supervise the firm's conduct.
Is my money safe with Bitpanda Custody?
Money you hand to Bitpanda Custody is not protected by the FSCS. Money-laundering registration carries no compensation scheme, and the Financial Ombudsman Service may not be able to consider a complaint about unregulated business.
Is Bitpanda Custody a scam or clone?
Bitpanda Custody is genuinely on the FCA's money-laundering register, so it is not an outright fake, but registration is not authorisation, and scammers impersonate registered firms too. Verify contact details against the register before sending money.
What is Bitpanda Custody's Firm Reference Number (FRN)?
Bitpanda Custody's FRN is 928556. You can verify it on the FCA register.