Capita Customer Management Limited

Reference number: 312851

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • Ellio

Company details

From the company's Companies House record.

Company number
01336850
Company status
Active
Company type
Private limited company
Incorporated
2 November 1977 (48 years old)
Registered office
First Floor, 2 Kingdom Street, Paddington, London, W2 6BD, England
Nature of business
  • Data processing, hosting and related activities (SIC 63110)
  • Financial intermediation not elsewhere classified (SIC 64999)

Current directors and secretaries

Name Role Born Appointed
Corinne Ripoche Van Hecke Director Sep 1969 27 Mar 2023
Gillian Chamberlain Director Aug 1969 8 Aug 2025
Timothy Mark Everitt Director Jul 1989 8 Apr 2026
CAPITA GROUP SECRETARY LIMITED Corporate secretary Not published 29 Jun 2011

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Advise on or arrange mortgages FSCS may apply
    Mortgage advice and arranging may be FSCS-covered, up to the limit that applies.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (9 permissions)
  • Administering a regulated mortgage contract
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Credit Broking
  • Dealing in investments as agent
  • Debt Administration
  • Debt-collecting
  • Making arrangements with a view to transactions in investments

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Club 24 Limited

Names it no longer trades under

This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired name
  • Ventura

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Common questions

Frequently asked questions

Is Capita Customer Management Limited FCA authorised?
Yes, Capita Customer Management Limited (FRN 312851) is authorised by the FCA to carry out regulated activities.
Is my money safe with Capita Customer Management?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Capita Customer Management to the Financial Ombudsman Service, free of charge.
Is Capita Customer Management a scam or clone?
Capita Customer Management is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Capita Customer Management's Firm Reference Number (FRN)?
Capita Customer Management's FRN is 312851. You can verify it on the FCA register.