Chetwood Financial Limited

Reference number: 740551

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Scammers have impersonated this firm. The FCA has published 4 warnings naming the fake phone numbers, emails and websites they used. See the warnings →

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as 7 other names
  • Better Borrow
  • Chetwood Bank
  • CHL Mortgages
  • Live Lend
  • ModaMortgages
  • SmartSave
  • Wave

Company details

From the company's Companies House record.

Company number
09964966
Company status
Active
Company type
Private limited company
Incorporated
22 January 2016 (10 years old)
Registered office
Chetwood Financial Ltd Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT, Wales
Nature of business
  • Banks (SIC 64191)

Current directors and secretaries

Name Role Born Appointed
Duncan Henry Martin Director Jul 1968 28 Jul 2020
Charles Simon Lewis Allsop Director Jul 1980 23 Nov 2021
Ian Martin Lonergan Director Mar 1969 23 May 2023
Philip Anthony Jenks Director Jan 1951 22 Aug 2024
Paul Jonathan Noble Director Nov 1973 14 Mar 2025
Robert William Pomphrett Director Jul 1968 2 Jun 2025
Mark Damian Stuart Foulsham Director Sep 1965 1 Jul 2025
Rajan Kapoor Director Apr 1952 23 Sep 2025

Check on the FCA register → Report a scam →

Warning

Scammers have impersonated this firm

Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.

Fake phone numbers (2)
  • 020 7193 3173
  • 020 8638 5472
Fake email addresses (4)
  • admin@infinityloans.uk
  • info@chetwodbk.com
  • loanapproved14@gmail.com
  • operations.betterborrow@proton.me
Fake websites (4)
  • betterborrow.co.uk
  • chetwodbk.com
  • infinityloans.uk
  • lendingcart.uk
The 4 FCA warnings these came from

Scammers change these details often. Always check the live FCA warning.

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Advise on or arrange mortgages FSCS may apply
    Mortgage advice and arranging may be FSCS-covered, up to the limit that applies.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (6 permissions)
  • Accepting Deposits
  • Administering a regulated mortgage contract
  • Dealing in investments as principal
  • Entering into a regulated mortgage contract as lender
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Names it no longer trades under

This firm has retired 3 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • Live Lend
  • Live Save
  • Moda Mortgages

Complaints record

In January–June 2025, the Financial Ombudsman Service received 38 new complaints about this firm, and upheld 19% of the ones it decided.

That is below the 31% median for the firms the Ombudsman reports on. This firm receives few enough complaints that the rate moves sharply on a single case, so treat the comparison loosely.

  • Banking and credit 38

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is Chetwood Financial Limited FCA authorised?
Yes, Chetwood Financial Limited (FRN 740551) is authorised by the FCA to carry out regulated activities.
Is my money safe with Chetwood Financial?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Chetwood Financial to the Financial Ombudsman Service, free of charge.
Is Chetwood Financial a scam or clone?
Chetwood Financial is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Chetwood Financial's Firm Reference Number (FRN)?
Chetwood Financial's FRN is 740551. You can verify it on the FCA register.