EPAYPRO UK Limited

Reference number: 911398

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Company details

From the company's Companies House record.

Company number
09358498
Company status
Active
Company type
Private limited company
Incorporated
17 December 2014 (11 years old)
Registered office
7 Bell Yard, 7 Bell Yard, London, England, WC2A 2JR, England
Nature of business
  • Other business support service activities not elsewhere classified (SIC 82990)

Current directors and secretaries

Name Role Born Appointed
Elena Vasilenko Director Dec 1986 28 Mar 2023

Activities and protection

What they can do, and how you are protected

  • Handle payments & transfers Funds safeguarded
    Your money must be kept in a separate safeguarded account. If the firm fails, all safeguarded funds should be returned to you. With no upper limit, unlike the capped amounts under FSCS. Safeguarding works differently from FSCS, but protects your full balance when the rules are followed correctly.
Show FCA detail (4 permissions)
  • 1. Services enabling cash to be placed on a payment account as well as all the operations required for operating a payment account.
  • 2. Services enabling cash withdrawals from a payment account as well as all the operations required for operating a payment account.
  • 5. Issuing and/or acquiring of payment instruments.
  • 6. Money remittance.

Limits on what they may do

  • Restriction on charging a Compliance Fee
    (1) The Firm must stop charging its clients a monthly compliance fee (the ‘Compliance Fee’) and must stop and deducting the fee from the funds it holds for its clients (the ‘client funds’). (2) The Firm must not, without the prior written consent of the Authority, introduce any new fee of charging structure which has the purpose or effect of reducing client funds.
  • Retention and notification requirements
    (3) By 4pm on 22 January 2024, the Firm must write to all clients informing them of the imposition of these Requirements and their effects, including that it will be ceasing to charge the Compliance Fee. The wording of this communication is to be first agreed with the Authority. (4) The Firm must secure all books and records and preserve all information, including material held via online/cloud-based systems to which the Firm has access, in relation to regulated activities carried on by it. These books and records must be retained in a form and at a location within the UK to be notified to the Authority by 4pm on 15 January 2024. The records must be retained in a form and at a location such that they can be provided to the Authority, or to a person named by the Authority, promptly upon its request.
  • Business restriction
    The Firm has voluntarily undertaken that it will cease all payment service activities as defined in Schedule 1 of the Payment Services Regulations 2017 (except where expressly permitted by the Authority) and that it will publish a message to this effect on its website and other communication channels.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

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Common questions

Frequently asked questions

Is EPAYPRO UK Limited FCA authorised?
Yes, EPAYPRO UK Limited (FRN 911398) is authorised by the FCA to carry out regulated activities.
Is my money safe with EPAYPRO UK?
It depends on the product, but payment and e-money balances should be safeguarded in a separate account, with no upper limit on the protected amount. You can also refer complaints about EPAYPRO UK to the Financial Ombudsman Service, free of charge.
Is EPAYPRO UK a scam or clone?
EPAYPRO UK is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is EPAYPRO UK's Firm Reference Number (FRN)?
EPAYPRO UK's FRN is 911398. You can verify it on the FCA register.