FIRST RESPONSE FINANCE LIMITED
Reference number: 309356
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
5 Regan Way, Chetwynd Business Park, Chilwell, Nottingham, NG9 6RZ, United Kingdom
Also trades as 7 other names
- Cars by First Response
- Cars on Credit
- First Autos
- Motopeople
- New Response
- New Response Finance
- N P Finance
Company details
From the company's Companies House record.
- Company number
- 03560611
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 8 May 1998 (28 years old)
- Registered office
- First Response Finance Ltd 5 Regan Way Chetwynd Business Park, Chilwell, Nottingham, NG9 6RZ, England
- Nature of business
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- Credit granting by non-deposit taking finance houses and other specialist consumer credit grantors (SIC 64921)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Donald James Brough | Director | Nov 1962 | 15 Jan 2003 |
| Jonathan Pollard | Director | Nov 1972 | 22 May 2007 |
| Jason Kevin Britton | Director | Sep 1971 | 1 Apr 2017 |
| Caerie Megan Sanders | Director | Aug 1979 | 24 May 2018 |
| Tsunehiko Murai | Director | Jan 1967 | 4 Apr 2025 |
| Taketo Aoki | Director | Aug 1975 | 1 Apr 2026 |
| Daisaku Itami | Director | Jun 1971 | 1 May 2026 |
| Lisa Dudley | Secretary | Not published | 1 Apr 2022 |
Activities and protection
What they can do, and how you are protected
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (4 permissions)
- Debt Adjusting
- Debt-counselling
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Complaints record
In January–June 2025, the Financial Ombudsman Service received 224 new complaints about this firm, and upheld 14% of the ones it decided.
That is below the 31% median for the firms the Ombudsman reports on.
- Banking and credit 224
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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