Hays Travel Limited

Reference number: 492562

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Appointed representative

This firm does not hold FCA authorisation of its own. It acts under a principal firm, which is legally responsible for its regulated business.

The FCA register does not name a principal for this firm.

What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • Hays Travel Limited (FRN 492562) is listed as an appointed representative, but the register does not show its principal firm here. Find the principal on the FCA register before dealing with this firm.
  • Example: if you take financial advice from Hays Travel, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • Bath Travel
  • Hays Tour Operating
  • The Original Travel House

Company details

From the company's Companies House record.

Company number
01990682
Company status
Active
Company type
Private limited company
Incorporated
18 February 1986 (40 years old)
Registered office
Gilbridge House, Keel Square, Sunderland, SR1 3HA, England
Nature of business
  • Travel agency activities (SIC 79110)

Current directors and secretaries

Name Role Born Appointed
Irene Hays Director Feb 1954 31 Jan 2008
Jane Elizabeth Schumm Director Feb 1969 27 Jul 2010
Jonathon Robert Woodall-Johnston Director Jun 1988 16 Nov 2020
Kenneth Peter Campling Director May 1963 26 Jul 2021
Joanna Natalia Rzynowska Director Jul 1960 1 Nov 2023
Helen Margaret Milford Director Jul 1967 1 Jan 2024
Tricia Anne Birmingham Director Oct 1974 1 Sep 2025
Mohsen Ghasempour (Dr) Director Jan 1984 1 Oct 2025

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Names it no longer trades under

This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired name
  • Love Holidays

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Common questions

Frequently asked questions

Is Hays Travel Limited FCA authorised?
Hays Travel Limited (FRN 492562) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for Hays Travel?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Hays Travel Limited (FRN 492562) is listed as an appointed representative, but the register does not show its principal firm here. Find the principal on the FCA register before dealing with this firm. Example: if you take financial advice from Hays Travel, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with Hays Travel?
Protection works through the principal firm responsible for Hays Travel's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is Hays Travel a scam or clone?
Hays Travel is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Hays Travel's Firm Reference Number (FRN)?
Hays Travel's FRN is 492562. You can verify it on the FCA register.