Kroo Bank Ltd
Reference number: 953772
Instant download
Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
-
Verified website
-
Verified phone number
-
Verified address
20 Farringdon Street, London, EC4A 4AB, United Kingdom
Company details
From the company's Companies House record.
- Company number
- 10359002
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 5 September 2016 (9 years old)
- Registered office
- 20 Farringdon Street, London, EC4A 4AB, England
- Nature of business
-
- Banks (SIC 64191)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Serena Mary Joseph | Director | Dec 1964 | 9 Jul 2021 |
| Penelope Lucy Mary Kenny | Director | Jul 1959 | 12 Jul 2021 |
| Colby David Lamberson | Director | Mar 1974 | 2 Jul 2025 |
| Veronika Lovett | Director | Jul 1984 | 9 Dec 2025 |
| Susan Margaret Douthwaite | Director | Oct 1962 | 13 Feb 2026 |
| Caroline Jane Richardson | Director | Aug 1974 | 11 Mar 2026 |
| Stephen George Byrne | Secretary | Not published | 2 Jun 2020 |
Warning
Scammers have impersonated this firm
Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.
The FCA warning these came from
- Kroo Investment Management/Kroo Group 9 December 2021
Scammers change these details often. Always check the live FCA warning.
Activities and protection
What they can do, and how you are protected
- Hold or safeguard your money FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (10 permissions)
- Accepting Deposits
- Credit Broking
- Dealing in investments as principal
- Debt Adjusting
- Debt Administration
- Debt-collecting
- Debt-counselling
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Providing Credit Information Services
Limits on what they may do
-
Not permitted to canvass off trade premises
The firm is not permitted to canvass regulated borrower-lender-supplier agreements or regulated consumer hire agreements off trade premises
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Previously registered as
The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Kroo Bank Limited
- Kroo Ltd
Complaints record
In January–June 2025, the Financial Ombudsman Service received 104 new complaints about this firm, and upheld 49% of the ones it decided.
That is above the 31% median for the firms the Ombudsman reports on.
- Banking and credit 104
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
Download this page as a PDF report
£5 for a clean, timestamped copy you can keep, file or send on. It also helps keep the site free to use and free of ads.
Instant download
Common questions