Liverpool Victoria Insurance Company Limited

Reference number: 202965

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

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Company details

From the company's Companies House record.

Company number
03232514
Company status
Active
Company type
Private limited company
Incorporated
26 July 1996 (30 years old)
Registered office
57 Ladymead, Guildford, Surrey, GU1 1DB, England
Nature of business
  • Non-life insurance (SIC 65120)

Current directors and secretaries

Name Role Born Appointed
Christopher George Townsend Director Jun 1968 29 Apr 2021
Paul James Evans Director Mar 1965 14 May 2021
Colm Joseph Holmes Director Jan 1966 22 Feb 2022
Teresa Robson-Capps Director Mar 1955 13 Apr 2022
Jose Rafael Vazquez Director Jul 1964 1 Jun 2022
Oliver Roebling Panton Corbett Director Jan 1965 1 Nov 2023
Catherine Anne Guthrie Director Sep 1963 19 Nov 2025
Michael Franz Ruf Director Mar 1984 1 Dec 2025
Christopher Mcgowan Twemlow Secretary Not published 1 Sep 2020

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (10 permissions)
  • Accepting Deposits
  • Arranging (bringing about) deals in investments
  • Carrying out contracts of insurance
  • Credit Broking
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Effecting contracts of insurance
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Liverpool Victoria Company Limited

Names it no longer trades under

This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired name
  • LB=Broker

Complaints record

In January–June 2025, the Financial Ombudsman Service received 464 new complaints about this firm, and upheld 39% of the ones it decided.

That is above the 31% median for the firms the Ombudsman reports on.

  • Insurance 463
  • Banking and credit 1

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is Liverpool Victoria Insurance Company Limited FCA authorised?
Yes, Liverpool Victoria Insurance Company Limited (FRN 202965) is authorised by the FCA to carry out regulated activities.
Is my money safe with Liverpool Victoria Insurance Company?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Liverpool Victoria Insurance Company to the Financial Ombudsman Service, free of charge.
Is Liverpool Victoria Insurance Company a scam or clone?
Liverpool Victoria Insurance Company is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Liverpool Victoria Insurance Company's Firm Reference Number (FRN)?
Liverpool Victoria Insurance Company's FRN is 202965. You can verify it on the FCA register.