Lloyds Bank General Insurance Limited
Reference number: 202091
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Verified phone number
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Verified address
Lloyds Banking Group, Pencarn Way, Newport, NP10 8SB, United Kingdom
Also trades as 4 other names
- Bank of Scotland
- Halifax
- Lloyds
- MBNA
Company details
From the company's Companies House record.
- Company number
- 00204373
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 9 March 1925 (101 years old)
- Registered office
- 25 Gresham Street, London, EC2V 7HN
- Nature of business
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- Non-life insurance (SIC 65120)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Christopher John George Moulder | Director | Feb 1958 | 12 Jun 2017 |
| Gayle Elaine Schumacher | Director | May 1959 | 24 Jul 2019 |
| William Leon David Chalmers | Director | Jul 1968 | 9 Aug 2019 |
| Chirantan Barua | Director | Nov 1973 | 31 May 2023 |
| Matthew Hilmar Cuhls | Director | Aug 1974 | 1 Jan 2024 |
| Shingirai Thaddeus Nyahasha | Director | Jan 1974 | 15 Jan 2024 |
| Kirstine Ann Cooper | Director | Aug 1964 | 1 Mar 2024 |
| Paul Gerard Mcnamara | Director | Sep 1966 | 2 Sep 2024 |
| Mary Helen Trussell | Director | Jun 1963 | 7 Jul 2025 |
| Dena Jane Brumpton | Director | Dec 1963 | 2 Feb 2026 |
| Danuta Gray | Director | Nov 1958 | 1 Jul 2026 |
| Krishna Venkata Raman | Secretary | Not published | 1 Mar 2026 |
Activities and protection
What they can do, and how you are protected
- Hold or safeguard your money FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Sell or arrange insurance FSCS may applyEligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
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- Accepting Deposits
- Arranging (bringing about) deals in investments
- Carrying out contracts of insurance
- Dealing in investments as principal
- Effecting contracts of insurance
- Making arrangements with a view to transactions in investments
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
Action taken against them, and what customers complained about
1 fine in 2021, £90.69m in total. This is part of the official register record and is worth reviewing before going ahead.
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Fined £90.69m on 8 July 2021
On 8 July 2021, the Financial Conduct Authority (the “Authority”) has imposed a financial penalty on Lloyds Bank General Insurance Limited, St Andrew’s Insurance Plc, Lloyds Bank Insurance Services Limited and Halifax General Insurance Services Limited (“LBGI”). The reason for this action is because between 1 January 2009 and 19 November 2017, LBGI breached Principle 3 (Management and control) and Principle 7 (Communications with clients) of the Authority’s Principles for Businesses in relation to the way it communicated with home insurance customers at renewal. As a consequence of this action, LBGI received a financial penalty of £90,688,400 pursuant of section 206 of the Act. The FCA’s action took effect on 8 July 2021 and a copy of the Final Notice is displayed on the FCA's web site.
Previously registered as
The FCA register holds 3 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Continental Guaranty Corporation
- Lloyds TSB General Insurance Limited
- TSB General Insurance Limited
Names it no longer trades under
This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.
Show the retired name
- Bank of Scotland
Complaints record
In January–June 2025, the Financial Ombudsman Service received 342 new complaints about this firm, and upheld 33% of the ones it decided.
That is about typical: the median across the firms the Ombudsman reports on is 31%.
- Insurance 341
- Banking and credit 1
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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