Loop Customer Management Ltd

Reference number: 426055

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Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

The FCA register does not name a principal for this firm.

What does this mean?
  • An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
  • Loop Customer Management Ltd (FRN 426055) is listed as an introducer appointed representative, but the register does not show its principal firm here. Check the FCA register before sharing your details.
  • Example: if Loop Customer Management refers you to a financial adviser, the advice should come from the principal firm, not from Loop Customer Management itself.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • No website on the FCA register

  • Verified phone number

    0345 124 2424

  • Verified address

    1 Mid Point, Thornbury, Bradford, West Yorkshire, BD3 7AY, United Kingdom

Also trades as
  • Loop

Company details

From the company's Companies House record.

Company name
LOOP CUSTOMER MANAGEMENT LIMITED
Company number
03816217
Company status
Active
Company type
Private limited company
Incorporated
29 July 1999 (27 years old)
Registered office
Western House, Halifax Road, Bradford, West Yorkshire, BD6 2SZ
Nature of business
  • Other business support service activities not elsewhere classified (SIC 82990)

Current directors and secretaries

Name Role Born Appointed
Jonathan David Harding Director Jan 1968 10 Feb 2012
Lucy Nicola Shaw Director May 1969 9 May 2022
Martin Anthony Gee Director Dec 1977 1 Jun 2025
Katharine Olivia Helen Smith Secretary Not published 5 Jul 2019

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

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Common questions

Frequently asked questions

Is Loop Customer Management Ltd FCA authorised?
Loop Customer Management Ltd (FRN 426055) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does introducer appointed representative mean for Loop Customer Management?
An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Loop Customer Management Ltd (FRN 426055) is listed as an introducer appointed representative, but the register does not show its principal firm here. Check the FCA register before sharing your details. Example: if Loop Customer Management refers you to a financial adviser, the advice should come from the principal firm, not from Loop Customer Management itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with Loop Customer Management?
Protection works through the principal firm responsible for Loop Customer Management's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is Loop Customer Management a scam or clone?
Loop Customer Management is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Loop Customer Management's Firm Reference Number (FRN)?
Loop Customer Management's FRN is 426055. You can verify it on the FCA register.