National Express Limited

Reference number: 207553

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Appointed representative

This firm does not hold FCA authorisation of its own. It acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Cover Genius Limited Reference number: 750711 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • National Express Limited (FRN 207553) is an AR of Cover Genius Limited (FRN 750711). When you use National Express's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from National Express, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • Eurolines

Company details

From the company's Companies House record.

Company number
00232767
Company status
Active
Company type
Private limited company
Incorporated
18 August 1928 (97 years old)
Registered office
National Express House Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, England, B5 6DD
Nature of business
  • Other urban, suburban or metropolitan passenger land transport (not underground, metro or similar) (SIC 49319)

Current directors and secretaries

Name Role Born Appointed
Mark Andrew Rawling Director Feb 1979 6 Oct 2025
Rafael Fernandez De La Peña Director Jun 1971 18 Jun 2026
Gillian Saunderson Secretary Not published 1 Feb 2026

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through Cover Genius Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • National Express Ltd

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Common questions

Frequently asked questions

Is National Express Limited FCA authorised?
National Express Limited (FRN 207553) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for National Express?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. National Express Limited (FRN 207553) is an AR of Cover Genius Limited (FRN 750711). When you use National Express's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from National Express, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with National Express?
Protection works through Cover Genius Limited, the principal firm responsible for National Express's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is National Express a scam or clone?
National Express is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is National Express's Firm Reference Number (FRN)?
National Express's FRN is 207553. You can verify it on the FCA register.