National House-Building Council
Reference number: 202261
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
N H B C House, Davy Avenue, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8FP, United Kingdom
- NHBC
Company details
From the company's Companies House record.
- Company number
- 00320784
- Company status
- Active
- Company type
- Private company limited by guarantee
- Incorporated
- 17 November 1936 (89 years old)
- Registered office
- Nhbc House, Davy Avenue, Knowlhill, Milton Keynes, Bucks, MK5 8FP
- Nature of business
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- Non-life insurance (SIC 65120)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Paul Bishop | Director | Feb 1954 | 1 Nov 2016 |
| Alison Sarah Burns | Director | Sep 1963 | 15 Oct 2019 |
| Alan Martin Rubenstein | Director | Sep 1956 | 11 Feb 2020 |
| David Myles Campbell | Director | Aug 1965 | 15 Apr 2020 |
| Tesula Mohindra | Director | Nov 1966 | 1 Jul 2021 |
| Teresa Robson-Capps (Dr) | Director | Mar 1955 | 1 Jul 2021 |
| Elizabeth Mary Susan Austerberry | Director | Nov 1956 | 1 Aug 2022 |
| Timothy Mark Beale | Director | Dec 1976 | 17 Sep 2025 |
| Paul James Turner | Director | Jun 1971 | 23 Sep 2025 |
| Bernadette Mary Kelly (Dame) | Director | Mar 1964 | 13 Oct 2025 |
| Keith Gerald Davies | Director | Nov 1967 | 26 Feb 2026 |
| Sarah Maillet | Director | Dec 1966 | 29 May 2026 |
| Kim Bromley | Secretary | Not published | 9 Dec 2021 |
Activities and protection
What they can do, and how you are protected
- Hold or safeguard your money FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Give regulated advice FSCS may applyA claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Sell or arrange insurance FSCS may applyEligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
Show FCA detail (9 permissions)
- Accepting Deposits
- Advising on investments (except on Pension Transfers and Pension Opt Outs)
- Advising on P2P agreements
- Arranging (bringing about) deals in investments
- Assisting in the administration and performance of a contract of insurance
- Carrying out contracts of insurance
- Dealing in investments as agent
- Effecting contracts of insurance
- Making arrangements with a view to transactions in investments
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Complaints record
In January–June 2025, the Financial Ombudsman Service received 110 new complaints about this firm, and upheld 24% of the ones it decided.
That is below the 31% median for the firms the Ombudsman reports on.
- Insurance 110
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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