National Savings and Investments

Reference number: 926725

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Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Responsible principal firm

Cycle Solutions (Cycle to Work) Limited Reference number: 722968 Authorised View firm →
What does this mean?
  • An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
  • National Savings and Investments (FRN 926725) introduces customers to Cycle Solutions (Cycle to Work) Limited (FRN 722968). Any regulated advice or arranging is done by the principal, not National Savings and Investments.
  • Example: if National Savings and Investments refers you to a financial adviser, the advice should come from the principal firm, not from National Savings and Investments itself.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • No website on the FCA register

  • Verified phone number

    01253 832007

  • Verified address

    Sanctuary Buildings – LG, 20 Great Smith Street, Westminster, London, SW1P 3BT, United Kingdom

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through Cycle Solutions (Cycle to Work) Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Complaints record

In January–June 2025, the Financial Ombudsman Service received 151 new complaints about this firm, and upheld 35% of the ones it decided.

That is above the 31% median for the firms the Ombudsman reports on.

  • Banking and credit 150
  • Investments 1

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is National Savings and Investments FCA authorised?
National Savings and Investments (FRN 926725) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does introducer appointed representative mean for National Savings and Investments?
An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. National Savings and Investments (FRN 926725) introduces customers to Cycle Solutions (Cycle to Work) Limited (FRN 722968). Any regulated advice or arranging is done by the principal, not National Savings and Investments. Example: if National Savings and Investments refers you to a financial adviser, the advice should come from the principal firm, not from National Savings and Investments itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with National Savings and Investments?
Protection works through Cycle Solutions (Cycle to Work) Limited, the principal firm responsible for National Savings and Investments's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is National Savings and Investments a scam or clone?
National Savings and Investments is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is National Savings and Investments's Firm Reference Number (FRN)?
National Savings and Investments's FRN is 926725. You can verify it on the FCA register.