OCADO RETAIL LIMITED

Reference number: 528663

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Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

What does this mean?
  • An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
  • OCADO RETAIL LIMITED (FRN 528663) introduces customers to Cycle Solutions (Cycle to Work) Limited (FRN 722968). Any regulated advice or arranging is done by the principal, not OCADO RETAIL.
  • Example: if OCADO RETAIL refers you to a financial adviser, the advice should come from the principal firm, not from OCADO RETAIL itself.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Company details

From the company's Companies House record.

Company number
03875000
Company status
Active
Company type
Private limited company
Incorporated
11 November 1999 (26 years old)
Registered office
Apollo Court 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE, United Kingdom
Nature of business
  • Retail sale in non-specialised stores with food, beverages or tobacco predominating (SIC 47110)

Current directors and secretaries

Name Role Born Appointed
Timothy Steiner Director Dec 1969 13 Apr 2000
Stuart Barry Machin Director Oct 1970 5 Aug 2019
Hannah Gibson Director Dec 1983 20 Sep 2022
Adam Leslie Dobbs Director Mar 1980 17 Nov 2022
James Xavier Matthews Director Oct 1983 26 Apr 2023
Mathew David Ankers Director Sep 1986 22 Sep 2023
Alison Ann Dolan Director Dec 1969 1 Apr 2025
Lawrence Hene (Dr) Director Oct 1978 22 Jan 2026
Jonathan David Wiseman Secretary Not published 11 Jan 2021

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through Cycle Solutions (Cycle to Work) Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • OCADO Ltd

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Common questions

Frequently asked questions

Is OCADO RETAIL LIMITED FCA authorised?
OCADO RETAIL LIMITED (FRN 528663) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does introducer appointed representative mean for OCADO RETAIL?
An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. OCADO RETAIL LIMITED (FRN 528663) introduces customers to Cycle Solutions (Cycle to Work) Limited (FRN 722968). Any regulated advice or arranging is done by the principal, not OCADO RETAIL. Example: if OCADO RETAIL refers you to a financial adviser, the advice should come from the principal firm, not from OCADO RETAIL itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with OCADO RETAIL?
Protection works through Cycle Solutions (Cycle to Work) Limited, the principal firm responsible for OCADO RETAIL's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is OCADO RETAIL a scam or clone?
OCADO RETAIL is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is OCADO RETAIL's Firm Reference Number (FRN)?
OCADO RETAIL's FRN is 528663. You can verify it on the FCA register.