One Call Insurance Services Limited

Reference number: 302961

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as 8 other names
  • One Call Commercial
  • One Call Debt Recovery
  • One Call Premium Finance
  • One Click
  • One Direct
  • One Protect
  • One Quick Quote
  • One XS

Company details

From the company's Companies House record.

Company number
04693136
Company status
Active
Company type
Private limited company
Incorporated
11 March 2003 (23 years old)
Registered office
Saturn Building First Point, Balby Carr Bank, Doncaster, South Yorkshire, DN4 5JQ
Nature of business
  • Activities of insurance agents and brokers (SIC 66220)

Current directors and secretaries

Name Role Born Appointed
John Lawrence Radford Director Dec 1965 11 Mar 2003
Sarah Louise Chadburn Director Nov 1978 31 Jul 2003
Nicholas Graham Springthorpe Director Jun 1971 16 Mar 2005
John Matthew Parker Director May 1976 18 Jan 2011
John Steele Director Nov 1953 4 Jul 2014
Carolyn Marie Radford Director May 1982 16 Jun 2016
Peter Graham Long Director Dec 1986 9 Jan 2017
John Raymond Thorpe Director Dec 1961 29 Mar 2019
Joanne Sarah Rice Director May 1990 28 Apr 2023
Joshua Charles Barnsdale Director Nov 1982 7 Oct 2025
Daniel John Smith Director Feb 1993 4 Nov 2025
Selina Griffin Secretary Not published 28 Mar 2025

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

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  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Credit Broking
  • Dealing in investments as agent
  • Debt Administration
  • Debt-collecting
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Names it no longer trades under

This firm has retired 3 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • OC Commercial
  • OC Debt Recovery
  • Renewal Checker

Complaints record

In January–June 2025, the Financial Ombudsman Service received 30 new complaints about this firm, and upheld 10% of the ones it decided.

That is below the 31% median for the firms the Ombudsman reports on. This firm receives few enough complaints that the rate moves sharply on a single case, so treat the comparison loosely.

  • Insurance 30

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is One Call Insurance Services Limited FCA authorised?
Yes, One Call Insurance Services Limited (FRN 302961) is authorised by the FCA to carry out regulated activities.
Is my money safe with One Call Insurance Services?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about One Call Insurance Services to the Financial Ombudsman Service, free of charge.
Is One Call Insurance Services a scam or clone?
One Call Insurance Services is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is One Call Insurance Services's Firm Reference Number (FRN)?
One Call Insurance Services's FRN is 302961. You can verify it on the FCA register.