Phoenix Customer Care Limited

Reference number: 415488

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Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Responsible principal firm

National Friendly Financial Solutions Limited Reference number: 452784 Authorised View firm →
What does this mean?
  • An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
  • Phoenix Customer Care Limited (FRN 415488) introduces customers to National Friendly Financial Solutions Limited (FRN 452784). Any regulated advice or arranging is done by the principal, not Phoenix Customer Care.
  • Example: if Phoenix Customer Care refers you to a financial adviser, the advice should come from the principal firm, not from Phoenix Customer Care itself.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • No website on the FCA register

  • Verified phone number

    020 3567 9100

  • Verified address

    1 Wythall Green Way, Wythall, Birmingham, B47 6WG, United Kingdom

Company details

From the company's Companies House record.

Company number
03315193
Company status
Active
Company type
Private limited company
Incorporated
7 February 1997 (29 years old)
Registered office
10 Brindleyplace, Birmingham, B1 2JB, United Kingdom
Nature of business
  • Other business support service activities not elsewhere classified (SIC 82990)

Current directors and secretaries

Name Role Born Appointed
Jenny Isobel Holt Director Jun 1977 6 Dec 2024
Gillian Mckay Bellshaw Director Jul 1971 26 Jun 2026
PEARL GROUP SECRETARIAT SERVICES LIMITED Corporate secretary Not published 1 Sep 2006

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through National Friendly Financial Solutions Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Britannic Ltd

Names it no longer trades under

This firm has retired 3 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • B Club
  • Britannia Music & Film Club
  • Music Store

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Common questions

Frequently asked questions

Is Phoenix Customer Care Limited FCA authorised?
Phoenix Customer Care Limited (FRN 415488) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does introducer appointed representative mean for Phoenix Customer Care?
An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Phoenix Customer Care Limited (FRN 415488) introduces customers to National Friendly Financial Solutions Limited (FRN 452784). Any regulated advice or arranging is done by the principal, not Phoenix Customer Care. Example: if Phoenix Customer Care refers you to a financial adviser, the advice should come from the principal firm, not from Phoenix Customer Care itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with Phoenix Customer Care?
Protection works through National Friendly Financial Solutions Limited, the principal firm responsible for Phoenix Customer Care's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is Phoenix Customer Care a scam or clone?
Phoenix Customer Care is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Phoenix Customer Care's Firm Reference Number (FRN)?
Phoenix Customer Care's FRN is 415488. You can verify it on the FCA register.