PINNACLEPAY GROUP LIMITED
Reference number: 912284
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Authorised, but in an insolvency process
This firm is under the control of insolvency practitioners and may have stopped taking on new business. If you are or were a customer, deal with the appointed office holders rather than the firm.
What the FCA says
ATTENTION - Firm in an insolvency process
This firm is in an insolvency process. It is under the control of the appointed insolvency office holder(s) and may have stopped taking on new business. It has to continue to meet our standards in line with its regulatory status, including when dealing with its customers. If you are/were a customer check how this affects you with the firm or the appointed insolvency office holder(s).
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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No phone number on the FCA register
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Verified address
The Official Receiver of Manchester, 2nd Floor, 3 Piccadilly Place, London Rd, Manchester, M1 3BN, United Kingdom
- PinnaclePay
Company details
From the company's Companies House record.
Concerns on the company record
- Companies House records this company in liquidation, but it is still authorised on the FCA register.
- Accounts are overdue at Companies House.
- Confirmation statement is overdue at Companies House.
- This company has insolvency history on record.
- Company number
- 11899874
- Company status
- Liquidation
- Company type
- Private limited company
- Incorporated
- 22 March 2019 (7 years old)
- Registered office
- Unit B1 Hercules Office Park, Bird Hall Lane, Cheadle, Greater Manchester, SK3 0UX, England
- Nature of business
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- Business and domestic software development (SIC 62012)
- Financial intermediation not elsewhere classified (SIC 64999)
Activities and protection
What the record covers, and how you are protected
- In an insolvency processMoney the firm held is returned through the appointed office holders, which takes time and can fall short. The FSCS covers eligible claims up to its limits, and the Ombudsman can still look at a complaint.
Show FCA detail (3 permissions)
- 3. Executing payment transactions (no credit line)
- 5. Issuing and/or acquiring of payment instruments.
- 6. Money remittance.
Limits on the record
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Restriction on Carrying out Payment Services
1. Save as required to comply with the requirements in this Notice, the Firm must not, without the prior written consent of the Authority, carry out any payment services for which it is authorised by the Authority pursuant to Part 2 PSRs, specifically: a. Executing payment transactions (no credit line); b. Issuing and/or acquiring of payment instruments; and c. Money Remittance. For the avoidance of doubt, this means the Firm must not register or onboard any new customers or accept any new customer funds or account credits.
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Return of customer funds
2. The Firm must, as soon as is practicable and in any event no later than 16 January 2026, return all funds held for or on behalf of existing customers in accordance with all relevant and legal and regulatory requirements.
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Notification and reporting requirements
3. The Firm must by 12pm on 23 December notify in writing all customers, banking partners, payment services providers or any relevant person of the imposition and effect of these Requirements in a form to be agreed in advance with the Authority. The wording of this communication and the method of delivery must be agreed in advance with the Authority. 4. By 12pm on 23 December 2025, the Firm must ensure that a prominent notice is displayed on the front page of its website, and any website that it controls, in terms, font and size to be agreed with the Authority, outlining the effect of the Requirements and providing a link to the relevant website and entry in the Financial Services Register relating to the Firm where the terms of those Requirements will appear. 5. Within 24 hours of the notifications at Requirements 3 and 4 being made, the Firm must provide the Authority with: a. copies of the template notification sent to all recipients; and b. confirmation that, to the best of its knowledge, the Firm has sent notifications pursuant to Requirements 3 and 4. 6. The Firm shall send to the Authority via email by 5pm every Friday, beginning on 19 December 2025 (unless that day is a Bank Holiday, in which case by 5pm on the next business day) until such time as it is notified otherwise in writing by the Authority up-to-date bank statements for all the Firm’s bank, payments or electronic money accounts. 7. By 12pm on 19 December 2025, the Firm must provide written confirmation to the Authority that it is in compliance with these Requirements, until such time as it is notified in writing by the Authority that it may cease to do so.
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Secure Records
8. The Firm must secure and preserve all records and/or information (physical or electronic) relating to payment services in their original form, or in a copy provide to be identical to the source material. These must be retained in a form and at a location within the United Kingdom, to be notified to the Authority in writing no later than seven days after the coming into force of these Requirements, such that they can be provided to the Authority, or to a person named by the Authority, promptly on its request.
Track record
FCA actions and complaints
No FCA disciplinary action, and no complaints recorded with the Ombudsman.
Previously registered as
The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Blockthree Payments Limited
- Edex Payments Limited
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