RHL Direct Ltd

Reference number: 469360

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Appointed representative

This firm does not hold FCA authorisation of its own. It acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Response (Building Rewarding Relationships) Limited Reference number: 312855 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • RHL Direct Ltd (FRN 469360) is an AR of Response (Building Rewarding Relationships) Limited (FRN 312855). When you use RHL Direct's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from RHL Direct, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • No website on the FCA register

  • Verified phone number

    0141 272 1105

  • Verified address

    21 Tyndrum Street, Glasgow, Lanarkshire, G4 0JY, United Kingdom

Also trades as
  • KURA
  • Response

Company details

From the company's Companies House record.

Company name
RHL DIRECT LIMITED
Company number
SC209411
Company status
Active
Company type
Private limited company
Incorporated
25 July 2000 (26 years old)
Registered office
Citypoint, 21 Tyndrum Street, Glasgow, G4 0JY
Nature of business
  • Activities of call centres (SIC 82200)

Current directors and secretaries

Name Role Born Appointed
Brian Bannatyne Director May 1965 26 Aug 2014
Julie Mcintosh Director Jan 1965 26 Aug 2014
Owen Michael Campbell Director Feb 1991 1 Mar 2026
Julie Mcintosh Secretary Not published 26 Aug 2014

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through Response (Building Rewarding Relationships) Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

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Common questions

Frequently asked questions

Is RHL Direct Ltd FCA authorised?
RHL Direct Ltd (FRN 469360) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for RHL Direct?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. RHL Direct Ltd (FRN 469360) is an AR of Response (Building Rewarding Relationships) Limited (FRN 312855). When you use RHL Direct's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from RHL Direct, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with RHL Direct?
Protection works through Response (Building Rewarding Relationships) Limited, the principal firm responsible for RHL Direct's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is RHL Direct a scam or clone?
RHL Direct is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is RHL Direct's Firm Reference Number (FRN)?
RHL Direct's FRN is 469360. You can verify it on the FCA register.