Shawbrook Bank Limited

Reference number: 204574

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Scammers have impersonated this firm. The FCA has published 1 warning naming the fake phone numbers, emails and websites they used. See the warnings →

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • Shawbrook
  • Whiteaway Laidlaw

Company details

From the company's Companies House record.

Company number
00388466
Company status
Active
Company type
Private limited company
Incorporated
29 June 1944 (82 years old)
Registered office
Matches the FCA register address ✓
Nature of business
  • Banks (SIC 64191)

Current directors and secretaries

Name Role Born Appointed
Lindsey Villon Mcmurray Director Jan 1971 31 Jan 2011
Andrew Didham Director May 1956 1 Feb 2017
Dylan Minto Director Aug 1980 6 Feb 2017
Cedric Dubourdieu Director Feb 1974 5 Sep 2017
John Dalrymple Callender Director Apr 1950 8 Mar 2018
Michele Mavis Turmore Director Sep 1959 1 Oct 2019
Marcelino Castrillo Garcia Director Oct 1972 7 Jun 2021
Thi Nhuoc Lan Tu Director Mar 1967 10 Mar 2022
Janet Connor Director Dec 1964 1 May 2022
Derek James Weir Director Mar 1966 1 Jul 2024
Andrew James Nicholson Secretary Not published 24 Jan 2023

Check on the FCA register → Report a scam →

Warning

Scammers have impersonated this firm

Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.

Fake phone numbers (4)
  • 01244 941792
  • 01268 389019
  • 01277 424925
  • 0800 862 0787
Fake email addresses (4)
  • cashcreditloan4uk@outlook.com
  • danielthomson@shawbrookclient.com
  • shawbrook@auto-response.org
  • shawbrook@promotionalenquiries.co.uk
The FCA warning these came from

Scammers change these details often. Always check the live FCA warning.

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Advise on or arrange mortgages FSCS may apply
    Mortgage advice and arranging may be FSCS-covered, up to the limit that applies.
  • Lend or arrange credit · Hire out goods to consumers No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (16 permissions)
  • Accepting Deposits
  • Acting as a CBTL administrator
  • Acting as a CBTL lender
  • Administering a regulated mortgage contract
  • Advising on regulated mortgage contracts
  • Credit Broking
  • Dealing in investments as principal
  • Debt Adjusting
  • Debt Administration
  • Debt-collecting
  • Debt-counselling
  • Entering into a regulated mortgage contract as lender
  • Entering into Regulated Consumer Hire Agreements as owner
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising or having the right to exercise the owner's rights and duties under a regulated consumer hire agreement

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Whiteaway Laidlaw Bank Ltd

Names it no longer trades under

This firm has retired 4 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • Shawbrook Asset Finance
  • Shawbrook Business Credit
  • Shawbrook Pharmacy Finance
  • Whiteaway Laidlaw Bank

Complaints record

In January–June 2025, the Financial Ombudsman Service received 157 new complaints about this firm, and upheld 51% of the ones it decided.

That is above the 31% median for the firms the Ombudsman reports on.

  • Banking and credit 142
  • Mortgages 15

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is Shawbrook Bank Limited FCA authorised?
Yes, Shawbrook Bank Limited (FRN 204574) is authorised by the FCA to carry out regulated activities.
Is my money safe with Shawbrook Bank?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Shawbrook Bank to the Financial Ombudsman Service, free of charge.
Is Shawbrook Bank a scam or clone?
Shawbrook Bank is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Shawbrook Bank's Firm Reference Number (FRN)?
Shawbrook Bank's FRN is 204574. You can verify it on the FCA register.