STONEBRIDGE INTERNATIONAL INSURANCE LTD.
Reference number: 203188
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
c/o UIB, 5th Floor, 154-160 Fleet Street, London, EC4A 2DQ, United Kingdom
- Coverty Direct
- Guardian Direct
Company details
From the company's Companies House record.
- Company number
- 03321734
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 20 February 1997 (29 years old)
- Registered office
- 14th Floor 33 Cavendish Square, London, W1G 0PW, United Kingdom
- Nature of business
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- Non-life insurance (SIC 65120)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Robin William Webster | Director | Sep 1955 | 14 Dec 2022 |
| Paul Edward Thilo | Director | Jun 1968 | 5 Jan 2024 |
| John Giles Blundell | Director | Nov 1963 | 16 Jun 2024 |
| Edgardo Penollar | Director | Nov 1966 | 12 Sep 2024 |
| Pat Hayes | Director | Apr 1968 | 7 May 2025 |
| Catherine Baxandall | Secretary | Not published | 17 Dec 2025 |
Activities and protection
What they can do, and how you are protected
- Hold or safeguard your money FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Sell or arrange insurance FSCS may applyEligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
Show FCA detail (6 permissions)
- Accepting Deposits
- Arranging (bringing about) deals in investments
- Carrying out contracts of insurance
- Dealing in investments as agent
- Effecting contracts of insurance
- Making arrangements with a view to transactions in investments
Limits on what they may do
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Must comply with the Solvency II Firms Sector of the PRA Rulebook.
The Firm must comply with the Solvency II Firms Sector of the PRA Rulebook.
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
Action taken against them
1 fine in 2014, £8.37m in total. This is part of the official register record and is worth reviewing before going ahead.
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Fined £8.37m on 7 August 2014
On 7 August 2014, the FCA fined Stonebridge International Insurance Limited (Stonebridge) £8,373,600 for breaching Principles 3 and 6 of the FCA's Principles for Businesses. These breaches occurred between 1 April 2011 and 31 December 2012 in relation to telephone sales of Personal Accident, Accidental Death and Accidental Cash Plan insurance products. These products were underwritten by Stonebridge and sold to customers on its behalf by various authorised intermediary firms to whom Stonebridge had outsourced its sales and customer services operations in the UK, Germany, France, Italy and Spain (the Outsourcing companies). Stonebridge failed to take reasonable steps to ensure that its customers were treated fairly. It identified its target market as being persons who typically were in the middle-to-low income bracket and did not have a college degree or professional qualification; yet the sales process it designed provided insufficient information and channelled customers who had families towards the broader, costlier family cover. Stonebridge designed sales scripts and call flows that emphasised the availability of cancellation rights during the sales calls. However, when customers tried to cancel their policies, the post-sales cancellation process designed by Stonebridge presented customers with barriers to cancellation. These failings were made possible by Stonebridge's poor systems and controls, and inadequate oversight of the Outsourcing companies. There were deficiencies in the training material designed by Stonebridge. Stonebridge failed to ensure that its UK sales and post-sales cancellation calls were subject to adequate quality assurance procedures. It also failed to obtain adequate management information. Furthermore, Stonebridge's Compliance department was inadequately resourced. Stonebridge has agreed to carry out a past business review covering sales of the products during the relevant period and will compensate customers who have suffered losses.
Previously registered as
The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Stonebridge International Insurance Ltd
- Stonebridge International Ltd.
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