SumUp Payments Limited
Reference number: 900700
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Same company
This company holds 2 other FCA records
A company can hold several FCA records, covering different parts of its business, and each one carries its own permissions and protection. The reference number you were given decides which record applies to you.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
THE FORGE, 2nd Floor, 105 Sumner Street, London, SE1 9HZ, United Kingdom
- SumUp
Company details
From the company's Companies House record.
- Company number
- 07836562
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 7 November 2011 (14 years old)
- Registered office
- 16-20 Shorts Gardens, London, WC2H 9US, England
- Nature of business
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- Data processing, hosting and related activities (SIC 63110)
- Financial intermediation not elsewhere classified (SIC 64999)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Ken Victor Shanahan | Director | Aug 1956 | 26 Jul 2013 |
| Hermione Mckee | Director | Oct 1981 | 10 Nov 2023 |
| Nikolai Riesenkampff (Dr) | Director | May 1971 | 15 Dec 2023 |
| Luke Benjamin Griffiths | Director | Jul 1972 | 25 Jun 2025 |
| Steven David Delpy | Director | Apr 1977 | 2 Sep 2025 |
| Catriona Byrne | Secretary | Not published | 14 May 2020 |
Activities and protection
What they can do, and how you are protected
- Handle payments & transfers Funds safeguardedYour money must be kept in a separate safeguarded account. If the firm fails, all safeguarded funds should be returned to you. With no upper limit, unlike the capped amounts under FSCS. Safeguarding works differently from FSCS, but protects your full balance when the rules are followed correctly.
Show FCA detail (8 permissions)
- a) Services enabling cash placement on a payment account
- b) Services enabling cash withdrawals from a payment account
- c) Execution of payment transactions (not covered by a credit line)
- d) Execution of payment transactions (covered by a credit line)
- e) Issuing payment instruments or acquiring payment transactions
- f) Money remittance
- g) Execution of payment transactions via telecoms, IT system or network operator
- h) Issuing Electronic Money
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Complaints record
In January–June 2025, the Financial Ombudsman Service received 34 new complaints about this firm, and upheld 46% of the ones it decided.
That is above the 31% median for the firms the Ombudsman reports on. This firm receives few enough complaints that the rate moves sharply on a single case, so treat the comparison loosely.
- Banking and credit 34
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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