Telefonica UK Limited
Reference number: 718822
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
500 Brook Drive, Reading, RG2 6UU, United Kingdom
- O2
- Virgin Media O2
Company details
From the company's Companies House record.
- Company number
- 01743099
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 28 July 1983 (43 years old)
- Registered office
- 500 Brook Drive, Reading, RG2 6UU, United Kingdom
- Nature of business
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- Wireless telecommunications activities (SIC 61200)
- Other telecommunications activities (SIC 61900)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Lutz Markus Schuler | Director | Mar 1968 | 1 Jun 2021 |
| Enrique Medina Malo | Director | Apr 1972 | 29 Apr 2022 |
| David Melcon Sanchez-Friera | Director | Aug 1970 | 1 Jun 2026 |
| VMED O2 SECRETARIES LIMITED | Corporate secretary | Not published | 10 Nov 2009 |
Activities and protection
What they can do, and how you are protected
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
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- Arranging (bringing about) deals in investments
- Credit Broking
- Dealing in investments as agent
- Debt Adjusting
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising or having the right to exercise the owner's rights and duties under a regulated consumer hire agreement
- Making arrangements with a view to transactions in investments
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
What customers have complained about
Names it no longer trades under
This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.
Show the retired name
- O2 Drive
Complaints record
In January–June 2025, the Financial Ombudsman Service received 452 new complaints about this firm, and upheld 82% of the ones it decided.
That is above the 31% median for the firms the Ombudsman reports on.
- Banking and credit 443
- Insurance 9
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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Common questions