The Claims Protection Agency Limited

Limits on what they may do

• Restriction on new business activities

  Requirements - Cease onboarding any new customers 1. The Firm will cease onboarding any new customers with immediate effect. For the avoidance of doubt, this includes: • New customers who have had no prior contact with the Firm • Customers who have entered their details on the initial online form (either in part or full) and have then exited the online process part way. • Customers who have entered their details on the initial online form (either in part or full) but where other stages of the onboarding process remain outstanding, such as the provision of further personal details, and any other information required by the Firm to complete the onboarding process. - Cease publishing any new financial promotions 2. Within 24 hours of this application being accepted by the Authority, the Firm will instruct, in writing, all its third parties and agents to cease publishing any new financial promotions with immediate effect. 3. The Firm will use its best endeavours to ensure compliance with Requirement 2, by its third parties and agents, by proactively communicating to them reminders of the instructions as set out in Requirement 2 above and requesting from them, regular status updates on the progress of them ceasing the publication of any new financial promotions. 4. The Firm will send to the Authority copies of all communication sent to its third parties and agents as set out in Requirements 2 and 3 above on a fortnightly basis. - Withdrawal of existing financial promotions 5. Within 24 hours of this application being accepted by the Authority, the Firm will withdraw all existing financial promotions featured on its website and other mediums where it has direct control over the withdrawal of existing financial promotions. 6. For any financial promotions where the Firm does not have direct control to withdraw, the Firm will instruct, in writing and within 24 hours of this application being accepted by the Authority, all its distributors, third parties and agents, to withdraw all existing financial promotions. For the avoidance of doubt this will include the distributors responsible for distributing the Firm’s financial promotions on social media platforms, banner advertisements, internet search engines advertisements and physical media such as leaflets and posters. 7. The Firm will use its best endeavours to ensure compliance with the requirement to withdraw all financial promotions by its distributors, third parties and agents, by proactively communicating reminders of the instructions as set out in Requirement 6 above and requesting from them, regular status updates on the progress of them withdrawing the financial promotions. 8. The Firm will send to the Authority copies of all communication sent to its distributors, third parties and agents as set out in Requirements 6 and 7 above on a fortnightly basis. 9. The Firm must provide written confirmation to the Authority that it is in compliance with all the Requirements contained in this application within 48 hours of this application coming into effect. - Effective date