The Consumer Helpline Limited

Reference number: 975714

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No longer an appointed representative, but in an insolvency process

This firm is under the control of insolvency practitioners and may have stopped taking on new business. If you are or were a customer, deal with the appointed office holders rather than the firm.

What the FCA says

ATTENTION - Firm in an insolvency process

This firm is in an insolvency process. It is under the control of the appointed insolvency office holder(s) and may have stopped taking on new business. It has to continue to meet our standards in line with its regulatory status, including when dealing with its customers. If you are/were a customer check how this affects you with the firm or the appointed insolvency office holder(s).

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • Last known website

    theconsumer-helpline.co.uk

  • Last known phone number

    0333 880 6830

  • Last known address

    The Refinery, Atlantic Close, Swansea Enterprise Park, Swansea, Swansea, SA7 9FJ, United Kingdom

Company details

From the company's Companies House record.

Concerns on the company record

  • Companies House records this company in administration.
  • Confirmation statement is overdue at Companies House.
  • This company has insolvency history on record.
Company number
09881508
Company status
Administration
Company type
Private limited company
Incorporated
20 November 2015 (10 years old)
Registered office
Xeinadin Corporate Recovery Limited, 100 Barbirolli Square, Manchester, M2 3BD
Nature of business
  • Other information service activities not elsewhere classified (SIC 63990)

Current directors and secretaries

Name Role Born Appointed
Steven Lee Watson Director Aug 1983 29 Oct 2020
Annette Jones Director Jan 1966 29 Oct 2020
Depesh Nathwani Director Mar 1979 3 Oct 2022

Check on the FCA register → Report a scam →

Activities and protection

What the record covers, and how you are protected

  • In an insolvency process
    Money the firm held is returned through the appointed office holders, which takes time and can fall short. The FSCS covers eligible claims up to its limits, and the Ombudsman can still look at a complaint.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • The Consumer Helpline

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Common questions

Frequently asked questions

Is The Consumer Helpline Limited FCA authorised?
No. The Consumer Helpline Limited (FRN 975714) is still listed on the FCA register, but the record is closed: no longer an appointed representative.
Is my money safe with The Consumer Helpline?
The Consumer Helpline is under the control of insolvency practitioners, so money it held is returned through the appointed office holders rather than by the firm. That takes time and can fall short. Where money is missing, the FSCS covers eligible claims up to its limits, and the Financial Ombudsman Service can still consider a complaint.
Is The Consumer Helpline a scam or clone?
The Consumer Helpline is not currently authorised by the FCA. Be cautious and verify any firm on the FCA register before dealing with it.
What is The Consumer Helpline's Firm Reference Number (FRN)?
The Consumer Helpline's FRN is 975714. You can verify it on the FCA register.