The New Homes Group Limited

Reference number: 159296

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Appointed representative

This firm does not hold FCA authorisation of its own. It acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Connells Limited Reference number: 302221 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • The New Homes Group Limited (FRN 159296) is an AR of Connells Limited (FRN 302221). When you use The New Homes Group's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from The New Homes Group, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as 4 other names
  • IMH
  • New Homes Mortgage Helpline
  • New Homes Mortgage Scotland
  • Torc24

Company details

From the company's Companies House record.

Company number
02509770
Company status
Active
Company type
Private limited company
Incorporated
8 June 1990 (36 years old)
Registered office
Cumbria House, 16/20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN
Nature of business
  • Activities of insurance agents and brokers (SIC 66220)
  • Other service activities not elsewhere classified (SIC 96090)

Current directors and secretaries

Name Role Born Appointed
Richard John Twigg Director Feb 1965 7 Apr 2014
Adrian Paul Scott Director Dec 1962 25 Mar 2024
James Mark Platt Director Nov 1959 Not published
Nicolas James Spaull Director Jan 1962 Not published
Richard John Twigg Secretary Not published 7 Apr 2014

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Protection through the principal firm
    Protection works through Connells Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Previously registered as

The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • New Homes Mortgage Helpline Ltd
  • Spaull Ltd

Names it no longer trades under

This firm has retired 11 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • Independent Mortgage Helpline
  • New Homes CRM
  • New Homes Part Exchange
  • nhmhdirect
  • Spaull Landscapes
  • SPAULL LTD
  • Spaull Mortgage Services
  • Spaull New Homes Marketing
  • Spaull Property Services
  • Stan Collins & Co
  • torcdirect

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Common questions

Frequently asked questions

Is The New Homes Group Limited FCA authorised?
The New Homes Group Limited (FRN 159296) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for The New Homes Group?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. The New Homes Group Limited (FRN 159296) is an AR of Connells Limited (FRN 302221). When you use The New Homes Group's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from The New Homes Group, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Is my money safe with The New Homes Group?
Protection works through Connells Limited, the principal firm responsible for The New Homes Group's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Is The New Homes Group a scam or clone?
The New Homes Group is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is The New Homes Group's Firm Reference Number (FRN)?
The New Homes Group's FRN is 159296. You can verify it on the FCA register.