THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY

Reference number: 114724

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Scammers have impersonated this firm. The FCA has published 1 warning naming the fake phone numbers, emails and websites they used. See the warnings →

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • Drummonds, Child & Co
  • Holts

Company details

From the company's Companies House record.

Company number
SC083026
Company status
Active
Company type
Public limited company
Incorporated
9 May 1983 (43 years old)
Registered office
36 St. Andrew Square, Edinburgh, EH2 2YB, Scotland
Nature of business
  • Banks (SIC 64191)

Current directors and secretaries

Name Role Born Appointed
Lena Cooper Wilson Director Feb 1964 27 Apr 2018
Francesca Barnes Director Aug 1958 1 May 2018
Patrick Gerard Flynn Director Dec 1960 1 Jun 2018
Katie Murray Director Jul 1969 1 Jan 2019
Roisin Jane Catherine Donnelly Director Jun 1961 1 Oct 2022
Stuart Wilson Lewis Director Oct 1965 1 Apr 2023
John-Paul Thwaite Director Sep 1971 25 Jul 2023
Mark Martin Rennison Director Aug 1960 1 Sep 2023
Richard Neil Haythornthwaite Director Dec 1956 8 Jan 2024
Geeta Gopalan Director Jul 1964 1 Jul 2024
Gillian Rosemary Whitehead Director Mar 1977 8 Jan 2025
Karin Alexandra Cook Director Aug 1966 5 May 2025
Joshua Charles Macdonald Critchley Director Sep 1970 3 Nov 2025
Albert Roger Hitchcock Director Jan 1965 23 Feb 2026
Erminia Johannson Director Jan 1966 1 Jul 2026
Gary Moore Secretary Not published 14 Feb 2025

Warning

Scammers have impersonated this firm

Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.

Fake phone numbers (1)
  • 020 4519 1110
Fake email addresses (1)
  • info@drummondschildandco.com
Fake websites (2)
  • drummondschildandco.com
  • drummondstradingplatform.com
The FCA warning these came from

Scammers change these details often. Always check the live FCA warning.

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money · Handle payments & transfers FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Advise on or arrange mortgages FSCS may apply
    Mortgage advice and arranging may be FSCS-covered, up to the limit that applies.
  • Lend or arrange credit · Hire out goods to consumers No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (34 permissions)
  • Accepting Deposits
  • Acting as a CBTL administrator
  • Acting as a CBTL advisor
  • Acting as a CBTL arranger
  • Acting as a CBTL lender
  • Administering a regulated mortgage contract
  • Advising on a regulated credit agreement the purpose of which is to acquire land
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Advising on P2P agreements
  • Advising on Pension Transfers and Pension Opt Outs
  • Advising on regulated mortgage contracts
  • Arranging (bringing about) deals in investments
  • Arranging (bringing about) regulated mortgage contracts
  • Arranging safeguarding and administration of assets
  • Assisting in the administration and performance of a contract of insurance
  • Causing dematerialised instructions to be sent
  • Credit Broking
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Debt Administration
  • Debt-collecting
  • Debt-counselling
  • Entering into a regulated mortgage contract as lender
  • Entering into Regulated Consumer Hire Agreements as owner
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising or having the right to exercise the owner's rights and duties under a regulated consumer hire agreement
  • Issuing Electronic Money
  • Making arrangements with a view to regulated mortgage contracts
  • Making arrangements with a view to transactions in investments
  • Managing investments
  • Providing Credit Information Services
  • Safeguarding and administration of assets (without arranging)
  • Sending dematerialised instructions

Limits on what they may do

  • RFB Sub-group
    TO: National Westminster Bank Plc (FRN 121878) Coutts & Company (FRN 122287) The Royal Bank of Scotland plc (FRN 114724) TAKE NOTICE: The Prudential Regulation Authority of 20 Moorgate, London, EC2R 6DA has decided to take the following action. 1. ACTION Following an application received from each firm pursuant to section 55M(5)(a) of FSMA for the imposition of the requirements, the PRA has decided to grant the application. 2. CONSTITUTION OF THE RFB SUB-GROUP The sub-consolidation group comprises the entities within the scope of consolidation referred to in paragraph 3(a) of this notice. 3. REQUIREMENTS UNDER S. 55M FSMA (a) Pursuant to Article 11(6) of the CRR, each firm must comply with Parts Two and Three of CRR, and CRD UK law which implemented Title 7, Chapter 4 of CRD on the basis of the consolidated situation of NatWest Holdings Limited. (b) The firm must read any reference to sub-consolidation group in data items RFB005, RFB006, RFB007, RFB008, and the accompanying instructions in Supervisory Statement 34/15, as including the other ring-fenced undertakings and the undertakings in the sub-consolidation group. (c) Each firm must immediately notify the PRA of: (i) any change proposed by the firm to the composition of the sub-consolidation group or to the composition of entities that are other ring-fenced undertakings; (ii) any sub-consolidation group member or other ring-fenced undertaking carrying on or intending to carry on a new activity or materially changing the nature or extent of an existing activity which, if the entity were a ring-fenced body, would be an excluded activity under section 142D of FSMA and the Excluded Activities Order or would contravene a prohibition under section 142E of FSMA and the Excluded Activities Order; (iii) any failure to meet the requirements; or (iv) any change in circumstances likely to affect the ability of the firm to meet the requirements. (d) Each firm must be capable of demonstrating to the PRA that the requirements are met. 4. INTERPRETATION Interpretative provisions (including definitions in the Glossary) of the PRA Rulebook apply to the requirements. 5. EFFECTIVE DATE This written notice takes effect from 1 January 2024 and ceases to have effect on 1 September 2028. 6. DECISION-MAKER The decision to give this notice was made by Anna Ghobadian-Grinham on behalf of the PRA. This application has been granted in consultation with the FCA. This notice will be published on the Financial Services Register. ANNEX Definitions Excluded Activities Order means the Financial Services and Markets Act 2000 (Excluded and Prohibited Activities) Order 2014. firm means each of National Westminster Bank Plc, Coutts & Company, and The Royal Bank of Scotland Plc. other ring-fenced undertakings means GWNW City Developments Limited, Land Options (West) Limited, NatWest Property Investments Limited, Pharos Estates Limited, Pollinate Networks Limited. requirements mean the requirements in paragraph 3 of this notice.
  • Access to the electoral register
    The firm shall access the full electoral register, where this is the most cost-effective way of verifying identity for anti-money laundering purposes and will not prejudice the interests of the customer, in order to carry out the current customer review exercise.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Adam & Company Plc

Names it no longer trades under

This firm has retired 4 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired names
  • Adam & Company plc
  • NatWest One
  • The One Account
  • Virgin One Account

Complaints record

In January–June 2025, the Financial Ombudsman Service received 658 new complaints about this firm, and upheld 34% of the ones it decided.

That is above the 31% median for the firms the Ombudsman reports on.

  • Banking and credit 618
  • Mortgages 38
  • Pensions 2

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY FCA authorised?
Yes, THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (FRN 114724) is authorised by the FCA to carry out regulated activities.
Is my money safe with THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY to the Financial Ombudsman Service, free of charge.
Is THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY a scam or clone?
THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY's Firm Reference Number (FRN)?
THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY's FRN is 114724. You can verify it on the FCA register.