Trustly UK Limited

Reference number: 1005703

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • Trustly

Company details

From the company's Companies House record.

Company number
08841430
Company status
Active
Company type
Private limited company
Incorporated
13 January 2014 (12 years old)
Registered office
The Wingate, 93-107 Shaftesbury Avenue, London, W1D 5DY, United Kingdom
Nature of business
  • Activities of financial services holding companies (SIC 64205)

Current directors and secretaries

Name Role Born Appointed
Jonas Fredrik Palmquist Director Feb 1975 9 May 2016
Daniel Philip Hecker Director May 1980 14 May 2025
Per Oscar Sigurd Berglund Director Nov 1978 14 Jan 2026
Joanna Marie Hacking Director May 1976 14 Jan 2026

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Handle payments & transfers Funds safeguarded
    Your money must be kept in a separate safeguarded account. If the firm fails, all safeguarded funds should be returned to you. With no upper limit, unlike the capped amounts under FSCS. Safeguarding works differently from FSCS, but protects your full balance when the rules are followed correctly.

    How safeguarding works →

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  • 5. Issuing and/or acquiring of payment instruments.
  • 6. Money remittance.
  • 7. Payment initiation services
  • 8. Account information services

Limits on what they may do

  • Agents
    The firm will not onboard any agents.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

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Common questions

Frequently asked questions

Is Trustly UK Limited FCA authorised?
Yes, Trustly UK Limited (FRN 1005703) is authorised by the FCA to carry out regulated activities.
Is my money safe with Trustly UK?
It depends on the product, but payment and e-money balances should be safeguarded in a separate account, with no upper limit on the protected amount. You can also refer complaints about Trustly UK to the Financial Ombudsman Service, free of charge.
Is Trustly UK a scam or clone?
Trustly UK is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Trustly UK's Firm Reference Number (FRN)?
Trustly UK's FRN is 1005703. You can verify it on the FCA register.