Vanquis Bank Limited
Reference number: 221156
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Verified website
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Verified phone number
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Verified address
Vanquis Bank Limited, Fairburn House, 5 Godwin Street, Bradford, BD1 2AH, England
Also trades as 9 other names
- Chrome
- Gold
- Vanquis
- Vanquis Bank Loans
- Vanquis Bank Savings
- Vanquis Card
- Vanquis Credit Card
- Vanquis Loans
- Vanquis Savings
Company details
From the company's Companies House record.
- Company number
- 02558509
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 15 November 1990 (35 years old)
- Registered office
- Fairburn House, 5 Godwin Street, Bradford, BD1 2AH, England
- Nature of business
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- Banks (SIC 64191)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Graham John Lindsay | Director | Aug 1958 | 13 Jan 2022 |
| Michele Greene | Director | Sep 1965 | 9 Mar 2023 |
| Peter Kenneth Estlin (Sir) | Director | Jul 1961 | 19 Apr 2023 |
| Ian Michael Brian Mclaughlin | Director | Sep 1966 | 1 Aug 2023 |
| David Michael Watts | Director | Mar 1966 | 17 Jan 2024 |
| Oliver Walter Laird | Director | May 1970 | 27 Mar 2024 |
| Karen Sarah Briggs | Director | Dec 1963 | 27 Mar 2024 |
| Jacqueline Dorothy Mary Noakes | Director | Aug 1961 | 27 Mar 2024 |
| Michael Mustard | Secretary | Not published | 6 Nov 2024 |
Warning
Scammers have impersonated this firm
Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.
Fake phone numbers (3)
- 020 3923 8647
- 020 4519 0560
- 020 7082 5556
Fake email addresses (4)
- compliance@origincapitalgroup.com
- info@origincapital-group.co
- info@origincapitalgroup.co
- info@origincapitalgroup.com
Fake websites (2)
- origincapital-group.co
- origincapitalgroup.co
The FCA warning these came from
- Origin Capital Group 26 July 2021
Scammers change these details often. Always check the live FCA warning.
Activities and protection
What they can do, and how you are protected
- Hold or safeguard your money · Handle payments & transfers FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (7 permissions)
- Accepting Deposits
- Credit Broking
- Debt Administration
- Debt-collecting
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Issuing Electronic Money
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
Action taken against them, and what customers complained about
1 fine in 2018, £197,600 in total. This is part of the official register record and is worth reviewing before going ahead.
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Fined £197,600 on 27 February 2018
The FCA imposed a fine of £1,976,00 on Vanquis Bank Limited (Vanquis). The reason for this action is because it breached Principle 6 (Customers' interests) and Principle 7 (Communications with clients) for failing to disclose the full price of an add-on product called Repayment Option Plan (ROP) between 1 April 2014 and 19 April 2016. The FCA has further ordered Vanqus to pay back interest customers were charged on its ROP from 1 April 2104 to when customers were informed of the full cost of the ROP. Vanquis has voluntarily agreed to pay back interest customers were charged on the ROP from June 2003 to 31 March 2014., The FCA's action took effect on 27 February 2018 and a copy of the Final Notice is displayed on the FCA's web site.
Previously registered as
The FCA register holds 2 earlier registered names for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.
- Aquis Bank Limited
- Expert Information Systems Ltd
Names it no longer trades under
This firm has retired 64 trading names. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.
Show the retired names
- Alloy
- Alpha Card
- Aquis
- Aquis Bank
- Aquis Card
- Aquis Classic
- Aquis Deposits
- Aquis Gold
- Aquis Loans
- Aquis Platinum
- Aquis Repayment Option Plan
- Aquis Savings
- Argos
- Argos Credit Card
- Autograph
- Avant
- Avant Programme
- Aventura
- Black Diamond
- Blue
- Cashmax
- Chromatic
- Chrome
- Chrome Card
- Credit Tracker
- Emporio
- Expert Information Systems Ltd
- Freemans
- Fresh Start
- Fuse
- Granite
- Grattan
- High Yield Account
- Identity Secure
- ID Secure
- Igloo
- Impact Collection Services
- Kaleidoscope
- Neo
- One Minute Response
- Oneminuteresponse.co.uk
- Origin
- Original by Vanquis
- Real Personal Finance
- Real Personal Finance Loans
- Remeber to Save
- Satsuma
- Storehouse
- Sunflower Loans
- Value Saver
- Vanquis Bank High Yield
- Vanquis Classic
- Vanquis Deposits
- Vanquis Gold
- Vanquis Insurance
- Vanquis Insurance Services
- Vanquis Loans
- Vanquis Platinum
- Vanquis Progress Card
- Vanquis Repayment Option Plan
- Vanquis Up & Up
- Vanquis Visa Shopping Card
- Volt
- XYLO
Complaints record
In January–June 2025, the Financial Ombudsman Service received 5,859 new complaints about this firm, and upheld 28% of the ones it decided.
That is below the 31% median for the firms the Ombudsman reports on.
- Banking and credit 5,859
A bigger firm receives more complaints simply because it has more customers. FOS complaints data →
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Common questions