Zurich Assurance Ltd

Reference number: 147672

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as 8 other names
  • Eagle Star
  • Eagle Star Direct
  • Eagle Star Life
  • Eagle Star Mortgage Shop
  • Sterling
  • Sterling Assurance
  • Zurich
  • Zurich Life

Company details

From the company's Companies House record.

Company number
02456671
Company status
Active
Company type
Private limited company
Incorporated
2 January 1990 (36 years old)
Registered office
Unity Place, 1 Carfax Close, Swindon, Wiltshire, SN1 1AP, United Kingdom
Nature of business
  • Life insurance (SIC 65110)

Current directors and secretaries

Name Role Born Appointed
Paul Bishop Director Feb 1954 8 Mar 2019
Jane Christine Platt Director Jan 1957 1 Oct 2019
Alexander Rudolf Dieter Koslowski Director Nov 1971 9 Nov 2020
Heather Louise Lauder Director Oct 1968 15 Sep 2021
Penelope Margaret Shaw Director Aug 1975 9 Jun 2022
Erica Arnold Director Nov 1972 22 Jan 2025
Drazen Jaksic Director Apr 1967 1 Apr 2025
Jeremy Spencer Deeks Director May 1970 25 Sep 2025
ZURICH CORPORATE SECRETARY (UK) LIMITED Corporate secretary Not published 20 Feb 2014

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.

Check your FSCS cover →

Show FCA detail (13 permissions)
  • Accepting Deposits
  • Arranging (bringing about) deals in investments
  • Arranging safeguarding and administration of assets
  • Carrying out contracts of insurance
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Effecting contracts of insurance
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Establishing, operating or winding up a stakeholder pension scheme
  • Establishing/operating/winding up a personal pension scheme
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments
  • Safeguarding and administration of assets (without arranging)

Limits on what they may do

  • Activities only in respect of long term insurance.
    The firm may only carry on listed activities in respect of the investments specified for the purpose of its long term insurance business.

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

What customers have complained about

Previously registered as

The FCA register holds one earlier registered name for this firm. A registered name changes when a firm rebrands, and a partnership's changes whenever its partners do.

  • Eagle Star Life Assurance Company Limited

Complaints record

In January–June 2025, the Financial Ombudsman Service received 125 new complaints about this firm, and upheld 35% of the ones it decided.

That is above the 31% median for the firms the Ombudsman reports on.

  • Insurance 62
  • Pensions 51
  • Investments 12

A bigger firm receives more complaints simply because it has more customers. FOS complaints data →

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Common questions

Frequently asked questions

Is Zurich Assurance Ltd FCA authorised?
Yes, Zurich Assurance Ltd (FRN 147672) is authorised by the FCA to carry out regulated activities.
Is my money safe with Zurich Assurance?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Zurich Assurance to the Financial Ombudsman Service, free of charge.
Is Zurich Assurance a scam or clone?
Zurich Assurance is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is Zurich Assurance's Firm Reference Number (FRN)?
Zurich Assurance's FRN is 147672. You can verify it on the FCA register.