TUI UK Retail Limited

Reference number: 738556

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Same company

This company holds another FCA record

A company can hold several FCA records, covering different parts of its business, and each one carries its own permissions and protection. The reference number you were given decides which record applies to you.

Identity

Check their details

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Also trades as
  • TUI

Company details

From the company's Companies House record.

Company number
01456086
Company status
Active
Company type
Private limited company
Incorporated
23 October 1979 (46 years old)
Registered office
Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom
Nature of business
  • Travel agency activities (SIC 79110)

Current directors and secretaries

Name Role Born Appointed
Neil Drew Swanson Director Sep 1966 1 Jul 2023
Jody Luke Rolfe Director Oct 1987 18 Oct 2024
Gillian Cunningham Director Jul 1974 30 Jun 2025

Check on the FCA register → Report a scam →

Activities and protection

What they can do, and how you are protected

  • Payments & e-money Funds safeguarded
    Your money must be kept in a separate safeguarded account. If the firm fails, all safeguarded funds should be returned to you. With no upper limit, unlike the capped amounts under FSCS. Safeguarding works differently from FSCS, but protects your full balance when the rules are followed correctly.

    How safeguarding works →

  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Show FCA detail (1 permission)
  • Credit Broking

Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Track record

FCA actions and complaints

No FCA disciplinary action, and no complaints recorded with the Ombudsman.

Names it no longer trades under

This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.

Show the retired name
  • Thomson

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Common questions

Frequently asked questions

Is TUI UK Retail Limited FCA authorised?
Yes, TUI UK Retail Limited (FRN 738556) is authorised by the FCA to carry out regulated activities.
Is my money safe with TUI UK Retail?
It depends on the product, but payment and e-money balances should be safeguarded in a separate account, with no upper limit on the protected amount. You can also refer complaints about TUI UK Retail to the Financial Ombudsman Service, free of charge.
Is TUI UK Retail a scam or clone?
TUI UK Retail is a genuine FCA-listed firm. However, scammers sometimes clone authorised firms. Always check that the contact details you were given match those on the FCA register before sending money or sharing information.
What is TUI UK Retail's Firm Reference Number (FRN)?
TUI UK Retail's FRN is 738556. You can verify it on the FCA register.