Tui UK Retail Ltd
Reference number: 517884
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Appointed representative
This firm does not hold FCA authorisation of its own. It acts under a principal firm, which is legally responsible for its regulated business.
The FCA register does not name a principal for this firm.
What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- Tui UK Retail Ltd (FRN 517884) is listed as an appointed representative, but the register does not show its principal firm here. Find the principal on the FCA register before dealing with this firm.
- Example: if you take financial advice from Tui UK Retail, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Same company
This company holds another FCA record
A company can hold several FCA records, covering different parts of its business, and each one carries its own permissions and protection. The reference number you were given decides which record applies to you.
Identity
Check their details
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Verified phone number
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Verified address
Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom
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Company details
From the company's Companies House record.
- Company name
- TUI UK RETAIL LIMITED
- Company number
- 01456086
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 23 October 1979 (46 years old)
- Registered office
- Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom
- Nature of business
-
- Travel agency activities (SIC 79110)
Current directors and secretaries
| Name | Role | Born | Appointed |
|---|---|---|---|
| Neil Drew Swanson | Director | Sep 1966 | 1 Jul 2023 |
| Jody Luke Rolfe | Director | Oct 1987 | 18 Oct 2024 |
| Gillian Cunningham | Director | Jul 1974 | 30 Jun 2025 |
Activities and protection
What they can do, and how you are protected
- Protection through the principal firmProtection works through the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints: You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Track record
FCA actions and complaints
No FCA disciplinary action, and no complaints recorded with the Ombudsman.
Names it no longer trades under
This firm has retired one trading name. If you were contacted under one of these, the name did belong to this firm, but check the current details above before going ahead.
Show the retired name
- Thomson
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Common questions